Caller says
“Hi, this is Sarah at 949-555-0143.”
Maya: Recognizes returning customers automatically. Looks up the caller in QuickBooks before the second ring and greets them by name — no re-collecting what's already on file.
Capabilities
Just talk.Here’s what to say.
Every voice command Maya and Fixalo handle today. Maya runs the front of the funnel; Fixalo runs the back office. 5 things Maya does on every customer call, 31 things you can say to Fixalo across your day.
On every customer call
What Maya does.
Maya is reactive — the caller speaks first, she handles the rest. Five distinct behaviors cover almost every inbound call.
Caller says
“I'm having trouble with my water heater and need someone out today.”
Maya: Captures the lead end-to-end — name, address, phone, problem, urgency — and texts you a one-line summary so you can call back inside your promised window.
Caller says
“We'd like to get a quote on a tankless water heater install.”
Maya: Saves a draft estimate with the requested work and queues it for you to price + send via Fixalo. No fake appointment created for a quote-me-later request.
Caller says
“There's water coming out of the ceiling right now!”
Maya: Detects life-safety language — flooding, gas smell, no water at all — and texts you a flagged emergency alert immediately on a separate channel from routine leads.
Caller says
“(silence, robotic intro, or wrong number)”
Maya: Recognizes spam, wrong numbers, and robocalls. Ends the call politely, logs it for the audit trail, and never bothers you with an SMS.
Across your day
What you say to Fixalo.
Tap and hold. Talk like a person. Every action that touches money or a customer reads back before it commits — so a misheard “$5,500” never becomes a $5,500 invoice.
Start your day in 30 seconds
Say
“What's the day look like?”
Spoken summary: new leads since yesterday, today's calendar, who owes you money, and any quote drafts waiting to be sent. The single tap that replaces opening QuickBooks, your calendar, your texts, and Maya's leads inbox.
Say
“Walk me through the missed calls.”
Reads each unhandled call out — caller, address, problem, how long ago — and asks what you want to do (text them back, book them in, save as a lead, skip). Marks each one handled as you go.
Say
“What does Thursday look like?”
Reads back appointments for any day — today, tomorrow, a weekday name, or a specific date.
Find any customer instantly
Say
“Pull up Henderson.”
Looks up a customer in QuickBooks by name fragment. Returns up to 5 matches.
Say
“Find me Oak Street.”
Looks up a customer by address — street number, street name, or city.
Say
“Who's that 949 number?”
Looks up a customer by phone number.
Say
“What's my history with the Smiths?”
Reads back recent invoices in date order — what work, what amount, paid or open.
Get paid faster
Say
“Who owes me the most?”
Open invoices oldest-first with the running total. Catches that 90-day-old $1,200 invoice you forgot to chase.
Say
“What did I bill today?”
Today's invoices and the running total.
Say
“What does Smith have outstanding?”
One customer's unpaid invoices, oldest first — ready for a payment record.
Say
“Send the Hendersons another copy of invoice 1042.”
Re-emails the unpaid invoice through QuickBooks with the same payment link. The polite nudge that recovers AR you'd otherwise have to write off — without you typing a thing.
Say
“Mark that paid — they gave me $500 cash.”
Records the payment against the right invoice in QuickBooks. Cash, check, card, or ACH. Reads it back for confirmation before saving.
Say
“Invoice the Smiths — two hours labor at $125, plus a new shut-off valve for $30. Email it.”
Reads back the line items and total. You say yes — invoice lands in QuickBooks, customer gets the email with a payment link before you've put away your tools.
Stop saving receipts
Say
“Just bought parts at Ferguson, $312 on the card.”
Logs a credit-card purchase to QuickBooks against the right expense account — Job Materials, Supplies, whatever your chart calls it. Vendor gets created if it's new. Read-back of vendor + amount + category before save.
Say
“Filled up the truck for $80.”
Same flow, categorized as a vehicle / fuel expense. Dictate at the pump, walk back to the truck, drive on.
Say
“Rented a snake from Sunbelt, $145.”
Categorized as Tools and Equipment. Rental, one-day buy, doesn't matter — captured at the counter, off your receipt pile, and your P&L finally reflects both halves of your day.
Quote work without leaving the truck
Say
“Do I have any estimates waiting?”
Pending estimate drafts (from Maya's quote requests + your own dictations) that need pricing or sending.
Say
“Read me the Henderson estimate.”
Full line-item readout of one pending draft.
Say
“Add a wax ring, $50.”
Builds the quote one voice line at a time before you send. Read-back before each save.
Say
“Send the Henderson estimate.”
Promotes the draft to a real QuickBooks Estimate and emails it to the customer. Read-back of total before send.
Say
“Convert the Henderson estimate to an invoice.”
Customer accepted the quote? One sentence and you're done. QuickBooks copies the same line items onto an invoice, links the two records together, and emails the customer the bill with a payment link. No re-keying.
Talk to customers without typing
Say
“Text the Smiths and say I'm fifteen minutes out.”
Sends through your business number. Reads back the message before sending so you never accidentally text a typo. Templated purposes available too — on-my-way, appointment confirmation, reschedule, review request.
Say
“Update Smith's email to john@example.com.”
Updates email, phone, mobile, or billing address in QuickBooks. Read-back before save.
Manage the calendar by voice
Say
“Book the Smiths for Thursday at two, one hour.”
Parses natural time (bare "2" → 2 PM in plumber-hours; "8 to 12" → morning), reads it back, and writes the event to your Google Calendar with the customer name and address.
Say
“Move that Thursday job to Friday at ten.”
Reschedules an existing event by time, duration, or both.
Don't drop balls
Say
“Remind me to call the McMillans tomorrow at nine.”
Personal voice-native to-do list. No customer side-effect, no calendar pollution.
Say
“What's due today?”
Active reminders, optionally filtered to today or overdue.
Say
“Done with the McMillans reminder.”
Marks a reminder complete so it stops appearing.
Convert leads to QuickBooks customers
Say
“Save that caller to QB — Steve Park, water heater install.”
Creates the customer in QuickBooks tagged as a Lead so it's visible separately from your installed-base. Read-back of name + contact info before saving.
Say
“Who called in today?”
Last five inbound calls Maya took, with caller name and one-line problem each.
Say
“Read me that call from two hours ago.”
Full caller details — name, phone, address, problem, urgency.
Try it on your own day